AXEN Onboarding Guide
Onboarding Guide Overview
Welcome to AXEN Realty
As the founder of AXEN Realty, I built this company on a vision of empowering agents with unparalleled support and innovative tools. I started AXEN to create a community where ambitious professionals like you can truly thrive and redefine success in real estate.
This onboarding guide is your essential roadmap. Expect a comprehensive journey through our culture, cutting-edge resources, and proven strategies designed to accelerate your growth. From mastering our deal desk to building your personal brand, every step is crafted for your success.
To get the most out of this guide, engage actively. Take notes, ask questions, and apply what you learn immediately. Your dedication, combined with our robust support system, will lay the foundation for a truly rewarding career at AXEN. Welcome aboard!
Our Story: Building AXEN Realty
AXEN Realty was founded on the belief that real estate professionals deserved more. Our founder recognized a prevalent industry challenge: agents often lacked comprehensive support, cutting-edge tools, and a clear path to sustained growth.
AXEN was built to address this void, creating a platform where ambition meets opportunity. We set out to redefine success by empowering agents with unparalleled resources, fostering a collaborative community, and championing innovative approaches to real estate.
Mission & Values
At AXEN Realty, our mission is to empower real estate professionals to achieve unparalleled success by providing innovative tools, comprehensive support, and a collaborative community. We're dedicated to redefining the industry standard through agent-centric growth.
Innovation
Continuously evolving with cutting-edge technology and progressive strategies.
Collaboration
Fostering a supportive environment where agents thrive through shared knowledge.
Integrity
Upholding the highest ethical standards in every interaction and transaction.
Empowerment
Providing the resources and training needed for agents to reach their full potential.
What Makes AXEN Different?
At AXEN Realty, we're not just another brokerage; we're a launchpad for your success. We combine a future-forward approach with agent-centric values, offering distinct advantages you won't find anywhere else.
Cutting-Edge Innovation
Access proprietary platforms, advanced marketing tools, and AI-driven insights designed to maximize your efficiency and reach a wider audience.
Unparalleled Support
Benefit from personalized coaching, dedicated mentorship, and a responsive operations team committed to your growth and success at every stage of your career.
Collaborative Community
Join a vibrant network of top-performing agents who share knowledge, celebrate wins, and actively contribute to a culture of mutual empowerment and professional development.
Agent-Centric Growth
Our model is built around your success, providing flexible commission structures, comprehensive branding assistance, and continuous learning opportunities to help you build a lasting legacy.
Brokerage Structure
Understanding the AXEN Realty organizational structure clarifies roles, support systems, and pathways for growth. We operate with a lean leadership team, robust support staff, and clear agent tiers designed to foster collaboration and maximize individual success.
Our flat hierarchy ensures direct communication and efficient decision-making, while specialized support teams provide the resources agents need to thrive at every stage of their careers.
PART 1
Welcome to AXEN
Orientation, expectations, and everything you need to hit the ground running.
Expectations
What AXEN Expects From You
  • Professionalism in all client and team interactions
  • Timely communication (respond within 24 hours)
  • Adherence to compliance and ethical standards
  • Active participation in team meetings and training
  • Consistent use of AXEN systems and tools
  • Commitment to your personal growth and production goals
What You Can Expect From AXEN
  • Full brokerage support and mentorship
  • Access to cutting-edge tools and technology
  • Marketing and branding assistance
  • Transparent commission and fee structure
  • A collaborative and encouraging team culture
  • Ongoing training, coaching, and professional development
Culture & Communication
At AXEN, clear and professional communication is the foundation of our team culture. Here's how we stay connected and aligned.
Zoom
Primary tool for day-to-day team communication. Use for any agent or broker support questions.
Email
Used for formal communication, client correspondence, and document sharing. Respond within 24 hours.
Group Text / Google Chat
Used for time-sensitive updates and quick team coordination. Keep notifications on during business hours.
Team Meetings
Weekly virtual or in-person meetings. Attendance is expected. Agendas shared in advance.
Response Time
Respond to broker and team messages within 24 hours. Client messages within 2 hours during business hours.
Tone & Professionalism
Always communicate with respect, clarity, and positivity — whether with clients, partners, or teammates.
Key Contacts
Your go-to people at AXEN. Don't hesitate to reach out — we're here to support you.
Your First 30 Days
A roadmap to get you set up, connected, and closing.
Week 1 — Get Set Up
  • Complete onboarding paperwork
  • Set up CRM and tech tools
  • Join FB and team group chats
  • Review this onboarding guide in full
  • Schedule intro call with your Upline
Week 2 — Learn the Systems
  • Complete CRM setup walkthrough
  • Explore your AXEN agent website
  • Review deal desk process and forms
  • Familiarize yourself with the Tech Stack Video Trainings
Week 3 — Start Building
  • Set up all social media profiles
  • Claim and optimize Google Business Profile
  • Begin posting content (use Social AI)
  • Reach out to your sphere of influence
Week 4 — Scale
  • Submitting Client Rep Agreements & Purchase Agreements to Deal Desk
  • Attend your first AXEN Immersion
  • Set 90-day goals with your Upline
  • Start Building your 5 Level Team
Calendar & Recurring Events
Stay in the loop — these are the events and touchpoints that keep our team aligned and growing.
Weekly Huddle
Every Wednesday at 9AM MT. Company Updates and Tips to Win in Today's Market.
Onboarding Part 1-3
Every Tues-Thurs at 11AM MT. Orientation, Deal Desk, Business Toolkit.
LIVE Agent Support
Monday-Friday from 8AM-6PM MT. Get real-time answers from the support team.
AXEN Immersions / Level Up Live
Monthly Agent Masterminds focusing on you to developing your skills in-person with the team.
6 Figure Recruiting Bootcamp
Every Tuesday at 12PM MT. Learn How to Recruit & Develop Agents for your 5 Level Downline.
WHY AXEN Realty
Every Mon (5P), Tu (4P) & Wed (3P) MT. For agents looking to discover how AXEN can help them grow.
All events are added to the AXEN shared calendar. Plus Found Here: https://axenrealty.com/live-support
PART 2
Deal Desk: Client to Close
Streamlined transaction team that empowers you to focus on building relationships & closing deals.
The Big Picture
A transaction from signed contract to closing day — here's the full journey.
1
1. Contract Executed
Both parties sign. Earnest money deposited. TC notified immediately.
2
2. Open Escrow
Title company opens escrow. Buyer's lender orders appraisal. Inspection period begins.
3
3. Inspections & Due Diligence
Buyer completes inspections. Negotiate repairs or credits if needed.
4
4. Appraisal
Lender orders appraisal. If value comes in low, renegotiate or buyer covers the gap.
5
5. Loan Processing
Lender processes the file. Underwriting reviews all documents. Conditions cleared.
6
6. Clear to Close
Lender issues CTC. Final walkthrough scheduled. Closing disclosure sent to buyer.
7
7. Closing Day
Buyer signs loan docs. Funds wire. Title records. Keys handed over. 🎉
Your Role vs. the TC's Role
Know your lane — and trust the team.
Agent's Responsibilities
  • Write and negotiate the contract
  • Communicate with clients throughout the transaction
  • Coordinate showings and walkthroughs
  • Negotiate repairs and credits
  • Attend the closing
  • Maintain client relationship post-close
  • Ensure all documents are signed and submitted on time
Transaction Coordinator's Responsibilities
  • Open escrow and coordinate with title
  • Track all deadlines and contingency dates
  • Collect and organize all required documents
  • Communicate with lender, title, and escrow
  • Send reminders for upcoming deadlines
  • Ensure compliance with brokerage requirements
  • Prepare the file for broker review and closing
When in doubt, ask your TC. They are your transaction lifeline.
Required Documents & Forms
Every transaction requires a complete file. Here's what you need, where to find it, and how to submit it.
All forms are available in [Forms Library Link]. Contact your TC if you're unsure which form to use.
Compliance Standards
Compliance protects you, your clients, and the brokerage. These are non-negotiable.
Submit Documents on Time
All transaction documents must be uploaded within [X] days of contract execution. Late submissions will be flagged.
Agency Disclosure Required
Agency disclosure must be provided to all parties before any representation begins. No exceptions.
No Undisclosed Dual Agency
Dual agency must be disclosed and agreed to in writing by all parties before proceeding.
Earnest Money Handling
EMD must be deposited within the timeframe specified in the contract. Never hold EMD personally.
Advertising Compliance
All marketing materials must include your license number and brokerage name per state law.
MLS Accuracy
Listings must be entered accurately and updated promptly. Incorrect MLS data can result in fines.
Common Mistakes That Get Flagged
  • Missing signatures on disclosures
  • Incorrect or missing dates on contracts
  • Submitting incomplete files
  • Using outdated forms
  • Advertising without required disclosures
If you're ever unsure about compliance, ask before you act. It's always easier to prevent an issue than to fix one.
Key Deadlines & Timelines
Missing a deadline can kill a deal. Know these dates cold.
All deadlines should be tracked in your transaction management platform. Your TC will send reminders, but the responsibility is yours.
Common Mistakes to Avoid
Learn from others so you don't have to learn the hard way.
1
Not Submitting Documents on Time — Incomplete or late files create compliance issues and delay closings. Submit everything to your TC immediately after contract execution.
2
Skipping the Agency Disclosure — This is required by law before you represent anyone. Never skip it, even for a quick showing.
3
Missing Inspection Deadlines — If the inspection period passes without written action, the buyer may lose their right to negotiate repairs.
4
Poor Client Communication — Clients who feel ignored become unhappy clients. Set expectations early and check in regularly.
5
Using Outdated Forms — Always use the most current version of every form. Check the forms library before each transaction.
6
Not Confirming Earnest Money Deposit — Always confirm EMD was received by title in writing. Don't assume.
7
Overpromising on Timelines — Be realistic with clients about closing timelines. Surprises erode trust.
8
Forgetting the Final Walkthrough — This is your last chance to catch issues before closing. Never skip it.
9
Not Tracking Contingency Dates — Know every deadline in the contract. Use your transaction platform to set reminders.
10
Going Silent After Closing — Your relationship with the client doesn't end at closing. Follow up, ask for reviews, and stay in touch.
PART 3
Your Business Toolkit
The tools, platforms, and partnerships that power your AXEN business.
CRM Overview
Your CRM (Customer Relationship Manager) is the engine of your business. It's where you track every lead, manage every follow-up, and build the relationships that turn into closings.
What It Is
[CRM Name] is our brokerage-recommended platform for managing contacts, leads, and follow-up sequences.
Why We Use It
Centralizes all your leads in one place, automates follow-up, and gives you visibility into your pipeline at all times.
Daily Workflow
Log every new contact, set follow-up tasks, update lead status after every interaction, and review your pipeline each morning.
Lead Sources It Tracks
Website leads, referrals, open house contacts, sphere of influence, and referral platform leads.
Reporting
Use the CRM dashboard to track your conversion rates, pipeline value, and activity metrics.
Your CRM is only as good as the data you put in. Make it a daily habit.
CRM Setup Walkthrough
Get your account ready in your first week. Follow these steps to hit the ground running.
01
Step 1 — Create Your Account
Go to [CRM Login URL]. Use your AXEN email to register. Check your inbox for a verification email and confirm your account.
02
Step 2 — Complete Your Profile
Add your headshot, contact info, license number, and bio. This info may appear on automated emails sent to your leads.
03
Step 3 — Import Your Contacts
Export your existing contacts from your phone or email as a CSV file. Upload the file using the "Import Contacts" feature. Tag contacts by source (sphere, past client, referral, etc.).
04
Step 4 — Set Up Follow-Up Sequences
Navigate to "Automations" or "Drip Campaigns." Select a pre-built AXEN sequence or create your own. Assign sequences to contact groups based on lead type.
05
Step 5 — Connect Your Email & Calendar
Sync your email and Google/Outlook calendar so all communications are logged automatically.
06
Step 6 — Set Your Daily Tasks
Create a recurring task to review your pipeline and follow up with active leads every morning.
Note: "Need help? Contact [Tech Support Name] at [Email] or watch the CRM tutorial videos in [Link]."
Your AXEN Website
Every AXEN agent gets a personalized website — your digital home base for leads, listings, and your brand.
Your Agent Page
Your profile page is live at [YourName].axenrealty.com. It includes your bio, headshot, listings, and contact form.
How to Customize It
Log in to the agent portal at [Website Backend URL]. Update your bio, headshot, featured listings, and contact details from your dashboard.
What's Included
IDX listing search, lead capture forms, your active and sold listings, testimonials section, and blog/content area.
How Leads Come Through
When a visitor fills out a contact form or saves a search, you'll receive an email notification and the lead is automatically added to your CRM.
SEO & Visibility
Your page is optimized for local search. Keep your bio updated with your city and specialty keywords to improve your ranking.
Need Changes?
Contact [Marketing/Tech Support] to request custom changes or additional features for your page.
Referral Companies
AXEN is partnered with top referral platforms to help you grow your business beyond your sphere.
[Referral Platform 1]
  • How to enroll: [Instructions]
  • How referrals work: Leads are sent directly to your CRM.
  • Referral fee: [X]% paid at closing.
[Referral Platform 2]
  • How to enroll: [Instructions]
  • How referrals work: You'll receive a text/email with lead details.
  • Referral fee: [X]% paid at closing.
[Referral Platform 3]
  • How to enroll: [Instructions]
  • How referrals work: Leads assigned based on your market area.
  • Referral fee: [X]% paid at closing.
General Expectations for All Referral Leads:
  • Respond within 5 minutes of receiving a referral
  • Log the lead in your CRM immediately
  • Provide updates to the referral source as required
  • Pay the referral fee at closing — this is a contractual obligation.

Referral fees are separate from your AXEN commission split. Always disclose referral relationships in writing.
Revenue Share Explained
At AXEN, your earning potential goes beyond your own closings.
Our revenue share model rewards you for growing the AXEN team. When you refer an agent who joins AXEN and closes deals, you earn a percentage of the brokerage's portion of their commission — at no cost to them.
01
You Recruit Agent A
Agent A joins AXEN and starts closing deals.
02
Agent A Closes a Deal
AXEN earns its brokerage split from Agent A's transaction.
03
You Earn Revenue Share
You receive [X]% of AXEN's portion — automatically, every time Agent A closes.
04
It Compounds
Recruit more agents, earn from more closings. Your revenue share grows with your network.
Key Details:
  • Revenue share is paid monthly
  • No cap on how many agents you can recruit
  • Revenue share continues as long as the agent is active at AXEN
  • See your full revenue share agreement for tier details and percentages

Revenue share is not MLM — you earn from agents you personally recruit, not from their recruits.
Affiliate Partnerships
AXEN has vetted and partnered with top local vendors so you can confidently refer your clients.
Preferred Lender(s)
[Lender Name] | [Phone] | [Email]. Why preferred: Competitive rates, fast pre-approvals, communicates proactively with agents. Agent perk: [Any perks or co-marketing opportunities].
Title Company
[Title Company Name] | [Phone] | [Email]. Why preferred: Reliable, experienced, smooth closings. Agent perk: [Any perks].
Home Inspector(s)
[Inspector Name] | [Phone] | [Email]. Why preferred: Thorough, fast turnaround, agent-friendly reports. Agent perk: [Any perks].
Real Estate Photographer
[Photographer Name] | [Phone] | [Email]. Why preferred: Professional quality, fast delivery, AXEN-branded templates available. Agent perk: [Discounted rate or package].
Home Stager
[Stager Name] | [Phone] | [Email]. Why preferred: Proven results, flexible packages for all budgets. Agent perk: [Any perks].
Note: "Using preferred vendors is not required, but strongly recommended. These partners understand our standards and prioritize AXEN clients. Always disclose any referral arrangements to your clients."
PART 4
Build Your Brand
Your brand is your business. Let's build one that attracts, converts, and lasts.
Why Personal Branding Matters
In real estate, people don't just hire a brokerage — they hire YOU. Your personal brand is what makes you memorable, referable, and irreplaceable.
Trust & Credibility
82% of consumers say they're more likely to trust a company or agent with a strong personal brand.
Lead Generation
Agents with consistent online presence generate 3x more inbound leads than those without.
Always Working
Your brand works 24/7 — even when you're not.
Boost Referrals
Referrals increase when people can easily find and share your online presence.
Attract Ideal Clients
A strong brand lets you charge your worth and attract the clients you actually want to work with.
The agents who invest in their brand early build businesses that sustain themselves. Start now — even imperfect action beats perfect inaction.
Your Online Presence Checklist
Before you post a single piece of content, make sure your foundation is solid.
01
Google Business Profile
  • Claimed and verified
  • Business name matches your license
  • Phone, email, and website added
  • Professional headshot uploaded
  • First 5 Google reviews requested from past clients or sphere
02
Zillow Profile
  • Profile claimed at zillow.com/agent-profile
  • Headshot and bio updated
  • License number added
  • Past sales added if applicable
  • Reviews requested from past clients
03
Realtor.com Profile
  • Profile claimed and updated
  • Bio, headshot, and contact info complete
  • Specialty and service areas listed
04
Instagram
  • Handle is professional (e.g., @YourNameRealtor)
  • Bio includes your city, specialty, and contact info
  • Link in bio points to your AXEN website
  • Profile photo is your professional headshot
05
Facebook Business Page
  • Page created under your name + "Real Estate" or "Realtor"
  • About section complete
  • AXEN affiliation listed
  • Cover photo is branded
06
LinkedIn
  • Profile updated with current role at AXEN Realty
  • Professional headshot
  • Summary highlights your real estate expertise
Note: "Consistency is key — use the same headshot, name format, and bio across all platforms."
SEO Basics for Agents
SEO (Search Engine Optimization) is how people find you on Google — without you paying for ads.
What SEO Is
SEO is the process of optimizing your online presence so Google shows your name and website when people search for a real estate agent in your area.
How to Show Up in Local Searches
Make sure your Google Business Profile is complete and active. Add your city and neighborhood names to your website bio and blog posts. Get listed on Zillow, Realtor.com, and other real estate directories.
Keywords to Target
"[Your City] real estate agent", "homes for sale in [Your City]", "best realtor in [Your Neighborhood]", "sell my home in [Your City]". Use these naturally in your bio, website, and social media.
Google Reviews Strategy
Ask every satisfied client for a Google review immediately after closing. Send a direct link to your Google Business Profile review page. Aim for 10+ reviews in your first 6 months. Respond to every review — positive or negative.
Content = SEO
Every blog post, social media post, and video you create adds to your online footprint. Consistent content creation is the single best long-term SEO strategy.
Social Media Strategy
You don't need to be everywhere — you need to be consistent where it counts.
Where to Focus
Instagram (primary for real estate visuals and stories), Facebook (great for community engagement and ads), LinkedIn (professional network and referral source).
TikTok/YouTube optional but powerful for video content.
Content Pillars
  • Educational (market updates, buying/selling tips, mortgage info)
  • Behind-the-Scenes (your day, open houses, new listings)
  • Testimonials & Success Stories (client wins, before/after, reviews)
  • Listings & Just Solds (new listings, price reductions, sold announcements)
  • Personal Brand (your story, values, community involvement)
Posting Frequency
Instagram: 4–5x per week (mix of feed posts, stories, and reels)
Facebook: 3–4x per week
LinkedIn: 2–3x per week.
Stories daily if possible.
Engagement Rules
  • Respond to every comment and DM within 24 hours.
  • Engage with others' content — don't just broadcast.
  • Use local hashtags and tag your city/neighborhood in every post.
Pro Tips
  • Batch your content creation once a week.
  • Use scheduling tools like Later or Buffer.
  • Repurpose one piece of content across multiple platforms.
Branding Assets
Consistency builds recognition. Here's everything you need to show up professionally every time.
Professional Headshot
Standards: Clean background (white or neutral), professional attire, warm and approachable expression. Minimum resolution: 1000x1000px. Use the same headshot across ALL platforms.
AXEN Logo Usage
Download the official AXEN logo from [Brand Assets Folder Link]. Do not alter colors, proportions, or fonts. Always include the AXEN logo on co-branded materials. Contact marketing for logo files.
Social Media Templates
Pre-designed Canva templates available at [Canva Template Link]. Templates for: new listings, just solds, open houses, market updates, and testimonials. Customize with your name, photo, and contact info only.
Email Signature
Use the AXEN-approved email signature template. Includes: your name, title, phone, email, website, AXEN logo, and license number. Download from [Email Signature Link].
Business Cards
Order through [Approved Vendor Link]. Use the AXEN-approved template. Include: name, title, phone, email, website, license number, and AXEN logo.
Note: "All brand assets are in the AXEN Brand Kit at [Link]. Contact marketing with any questions."
Content Ideas to Get Started
You don't need to wait until you have a listing to start posting. Here are 15 ready-to-use content ideas for your first week.
1
Introduce yourself
— who you are, why you got into real estate, and what you love about your market
2
"What I wish I knew before buying my first home"
— educational and relatable
3
A neighborhood spotlight
— highlight a local area, restaurant, park, or hidden gem
4
Market update
— share one stat about your local market and what it means for buyers or sellers
5
Behind the scenes
— show your morning routine, your workspace, or a day in your life as an agent
6
Client testimonial
— share a review (with permission) and tell the story behind it
7
"5 things to do before listing your home"
— practical tips for sellers
8
"Questions to ask before hiring a real estate agent"
— builds trust and positions you as the expert
9
A just-sold post
— celebrate a closing and share a quick story about the transaction
10
Home buying myth vs. fact
— debunk a common misconception
11
"What does a real estate agent actually do?"
— educate your audience on your value
12
A poll or question
— ask your audience something fun or relevant ("Would you rather: big yard or big kitchen?")
13
Share a local event
— show you're plugged into the community
14
A before/after staging photo
— visual and engaging
15
Your "why"
— share your personal mission and what drives you as an agent
Compensation & Fees
Commissions, Brokerage Fees, Payout Timeline & Method
How You Get Paid
Understanding your commission structure so you always know what to expect.
1
Commission Split Structure
Your commission split at AXEN is [X]% to you / [X]% to AXEN. This applies to every transaction until you reach your annual cap.
2
What Is a Cap?
A cap is the maximum amount you pay to AXEN in a calendar year. Once you hit your cap, you keep 100% of your commission for the remainder of the year.
3
Cap Amount
Your annual cap is $[Amount]. Once reached, you go to 100% commission for the rest of the cap year.
4
When Does the Cap Reset?
The cap resets on [Date — e.g., January 1st or your anniversary date]. After reset, your split returns to [X]% until you cap again.
5
Example
If you close a $500,000 deal at 3% commission = $15,000 gross commission. At an [X]% split, you earn $[Amount] and AXEN earns $[Amount].
Note: "Your exact split and cap details are outlined in your Independent Contractor Agreement. Contact your broker with any questions."
Fees Breakdown
Know exactly what you're paying for — and what's included.
What's Included in Your AXEN Membership (No Extra Charge): Agent website, CRM access, Canva templates, email signature, onboarding support, team meetings, training calls, and marketing consultation.

Note: "All fees are outlined in your Independent Contractor Agreement. Fees are subject to change with 30 days notice."
Payment Timeline & Method
Here's exactly how and when you get paid after a closing.
Closing Occurs
The transaction closes and the title company or escrow officer disburses funds.
Commission Disbursed to AXEN
The title company sends the full commission check to AXEN Realty per the commission disbursement authorization (CDA).
AXEN Processes Your Payment
AXEN deducts applicable fees (transaction fee, E&O, etc.) and calculates your net commission based on your split.
You Receive Your Payment
Payment is issued within [X] business days of closing via [Payment Method — e.g., direct deposit, check, or ACH transfer].
Key Details:
  • Payment Method: [Direct Deposit / Check / ACH — specify]
  • Typical Timeline: [X] business days after closing
  • Who to Contact for Payment Questions: [Name] at [Email] or [Phone]
  • Commission Disbursement Authorization (CDA): Must be submitted to the title company before closing. Your TC will handle this.

Note: "Never accept commission payments directly from clients or other parties. All payments must flow through AXEN."
Resources & Links
Logins, Technology Systems, Preferred Affiliates & Support
Your Logins & Links
Bookmark this page — everything you need to access your AXEN tools in one place.

Note: "If you're missing access to any tool, contact [Tech Support Name] at [Email]."
Preferred Vendors & Service Providers
Your go-to contact list for every transaction. These vendors are vetted, reliable, and AXEN-approved.
Note: "This list is updated regularly. Check the AXEN shared drive for the most current version."
Tech Support & Help
Something not working? Here's exactly who to contact and how to get it resolved fast.
Who to Contact for Tech Issues
[Tech Support Name] | [Email] | [Phone]. Available [Hours]. For urgent issues, message directly on Slack at @[SlackHandle].
How to Submit a Support Request
Email [Support Email] with: (1) Your name, (2) Description of the issue, (3) Screenshot if possible, (4) What you've already tried. Response time: within [X] business hours.
CRM Issues
Contact [CRM Support Name] or visit [CRM Help Center URL] for tutorials and live chat support.
Website Issues
Contact [Marketing/Tech Name] at [Email]. For urgent website outages, message on Slack.
MLS Issues
Contact your local MLS board directly at [MLS Support Number]. AXEN cannot resolve MLS-specific issues.
Transaction Platform Issues
Contact your TC first. For platform-specific bugs, contact [Platform Support URL].
General IT / Login Issues
Contact [Tech Support] for password resets, email setup, and account access.

Note: "Before reaching out, check the AXEN Help Center at [Link] — most common issues have step-by-step guides."
Frequently Asked Questions
The most common questions new AXEN agents ask — answered.
Q: When do I get paid after a closing?
A: Commission is disbursed within [X] business days after closing via [payment method]. All payments flow through AXEN — never accept payment directly from clients.
Q: What's my commission split and when does my cap reset?
A: Your split is [X]% to you / [X]% to AXEN. Your cap is $[Amount] and resets on [Date]. Once capped, you keep 100% for the rest of the year.
Q: How do I submit transaction documents?
A: Upload all documents to [Transaction Platform] immediately after contract execution. Your TC will guide you through the process on your first deal.
Q: What do I do if I have a compliance question?
A: Contact your broker or TC before taking action. It's always better to ask first.
Q: How do I get leads?
A: Through your AXEN website, CRM follow-up, referral platforms, your sphere of influence, open houses, and social media. Your mentor can help you build a lead generation plan.
Q: Can I work with buyers and sellers at the same time?
A: Yes. Just ensure all agency disclosures are properly executed and any dual agency situations are disclosed and agreed to in writing.
Q: What if I need help with a contract or negotiation?
A: Reach out to your mentor or broker. We're here to support you — never hesitate to ask.
Q: How do I get my agent website set up?
A: Contact [Marketing/Tech Support] during your first week. Your site will be live within [X] days.
Q: What's the best way to reach the team?
A: Slack for day-to-day communication, email for formal matters. Check the Key Contacts slide for specific team members.
Q: What if I want to recruit another agent to AXEN?
A: Reach out to [Broker Name] to discuss the process. Recruiting agents earns you revenue share — see the Revenue Share slide for details.